Institutional Policies

KIGS Consulting maintains a zero-tolerance position on bribery, corruption, and fraudulent conduct in all forms. Staff, consultants, and sub-contractors are required to declare any potential conflicts and to refuse facilitation payments, gifts, or inducements that could influence a business decision. Compliance with this policy is a condition of employment and engagement. Suspected breaches may be reported via our grievance channel and will be investigated independently.

All staff and consultants are required to identify and declare any personal, financial, or institutional interest that could, or could reasonably appear to, influence their professional judgement. Declarations are reviewed by management prior to assignment. Where a material conflict exists, the individual will be recused from the relevant process. This policy applies to procurement participation, technical evaluation, and client relationship management.

KIGS Consulting upholds the highest standards of safeguarding for all persons who may come into contact with our work, including beneficiaries, community members, staff, and partners. Sexual exploitation, abuse, and harassment (SEAH) are strictly prohibited and constitute gross misconduct. All staff undergo safeguarding orientation. Reports can be made in confidence to info@kigs.so. KIGS Consulting will investigate all credible concerns and cooperate fully with client or donor investigations.

KIGS Consulting treats all client, partner, and beneficiary data with strict confidentiality. Personal data collected through our operations is used only for the purpose for which it was obtained, is not sold or shared without authorisation, and is retained only as long as operationally or legally required. Staff handling sensitive data are trained in data management obligations. This policy supports compliance with applicable data governance frameworks and donor requirements.

KIGS Consulting is committed to minimising the adverse environmental and social impacts of our operations and project activities. For assignments involving physical infrastructure or community-facing interventions, Environmental and Social Impact Assessments (ESIAs) are conducted in accordance with applicable donor safeguard frameworks, including AfDB Integrated Safeguards System and IFC Performance Standards where required. We work to ensure that local communities are consulted, their rights respected, and that no project activity causes disproportionate harm to vulnerable groups.

Staff and consultant safety is a primary operational concern. KIGS Consulting maintains context-specific security protocols for all field deployments in Somalia. Lone working, movement in high-risk areas, and crisis communication procedures are covered in staff orientation and are updated as the security environment evolves. All serious safety incidents are documented and reviewed. Staff have the right to raise security concerns without fear of reprisal.

KIGS Consulting operates a Quality Management System aligned to ISO 9001:2015 principles. This includes structured processes for assignment planning, deliverable review, client feedback, and continuous improvement. Technical outputs, including reports, assessments, and engineering deliverables, are subject to internal peer review before submission. We are committed to meeting or exceeding the quality requirements specified in each assignment's terms of reference.

KIGS Consulting operates a formal grievance mechanism that is accessible to staff, consultants, partners, and community members affected by our work. Complaints may be submitted in writing to info@kigs.so, or in person at any KIGS office. All grievances are acknowledged within five working days and investigated impartially. Complainants will not face retaliation. Safeguarding-related complaints are handled through the same channel with strict confidentiality.